Privacy Policy

Information We Collect

When you use our website or place an order, we may collect information that is reasonably necessary to provide our services.

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order and purchase details
• Account information
• Customer support messages
• Website usage and technical information

How We Use Your Information

We may use your information to:

• Process and deliver your orders
• Confirm and manage payments
• Provide order updates
• Provide customer support
• Manage your account and order history
• Process returns, refunds, or cancellations
• Improve our website and services
• Prevent fraud and unauthorized activity
• Send service-related communications
• Provide promotional communications where permitted

Payment Information

Payments may be processed through third-party payment providers. Midnight Love does not intentionally store complete payment card details on its own website servers.

Payment information may be handled directly by the relevant payment provider according to its own privacy and security policies.

Discreet Shopping & Packaging

We understand that privacy is particularly important when purchasing intimate wellness products.

Where applicable, orders are prepared with discreet packaging and neutral external presentation. Product information is not unnecessarily displayed on the outside of the package.

Order & Delivery Information

We share only the information reasonably required with delivery or logistics providers to fulfil your order.

This may include your name, phone number, delivery address, and order-related information necessary for successful delivery.

Cookies & Website Technologies

Our website may use cookies and similar technologies to keep the website functioning properly, remember preferences, maintain shopping cart functionality, improve performance, understand website usage, and provide relevant analytics or marketing where applicable.

You can manage or disable cookies through your browser settings, although some website features may not function properly as a result.

Customer Accounts

If you create an account with Midnight Love, information associated with your account may include your name, email address, order history, addresses, reward points, and other account-related information.

You are responsible for keeping your account credentials confidential.

Reward Points & Loyalty

If our rewards or loyalty program is enabled, we may store information related to your reward points, points earned, redeemed points, and transaction history.

Reward information is associated with your customer account so that your balance can be maintained and updated when eligible purchases or redemptions occur.

Marketing Communications

We may send promotional emails, offers, or other marketing communications where permitted by law and where you have provided the appropriate consent.

You may unsubscribe from promotional communications at any time using the available unsubscribe option or by contacting us.

Transactional and service-related emails, such as order confirmations and delivery updates, may still be sent when necessary.

Information Sharing

We do not sell or rent your personal information.

We may share limited information with trusted service providers when necessary to operate our business, including:

• Payment providers
• Delivery and logistics partners
• Website and hosting providers
• Email and communication services
• Analytics or technology providers
• Professional or legal advisers where required

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for business, legal, accounting, security, dispute-resolution, and order-management purposes.

When information is no longer required, it may be securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where legally applicable
• Withdraw consent for certain communications
• Object to certain uses of your information
• Request information about how your data is handled

To exercise a privacy-related request, please contact us.

Third-Party Links

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

Children's Privacy

Our website is not intended for children. We do not knowingly collect personal information from children where prohibited by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, or legal requirements.

Any updated version will be published on this page with the revised effective date.